TECHNICAL SUPPORT REQUESTS:All Technical Support Requests are to fill out the "Technical Support Request Form" below. There are no exceptions; Hahn RaceCraft personnel are unable to initiate technical support without a completed request form.
Full Technical Support is available to all Hahn RaceCraft new product purchasers at no charge, intended to address questions that may arise during the installation and subsequent use of a Hahn RaceCraft product. While the warranty period for most Hahn RaceCraft products is 12 months, we will provide free technical support for 24 months on most products.
If your purchase is more than 24 months old, we also offer expert paid support. We'll presume that you are interested in such paid support if you submit a request for product that is over 24 months old, and we'll reply with a proposed payment structure.
While we do appreciate that our product will be installed in some cases by non-professional (amateur) installers and enthusiasts, our ability to remotely support amateur installers is greatly limited by the experience gap such amateurs are likely to bring. Problems caused by amateur installers can also void your warranty. We vastly prefer to interact with professional servicepeople, which allows us to effectively maintain the high-end results associated with Hahn RaceCraft product. Our role in support is one of tending to our product's needs, not making up for a deficit of professional experience or capability on the part of an amateur.
Should you desire our assistance with finding such a professional, please indicate same in your Request, include your ZIP code, and we'll be happy to share with you proven quality options in your region that are up to the high standards of Hahn RaceCraft.
USED/SECOND OWNERS OF HAHN PRODUCTS:
We only provide full support to first-time owners of Hahn RaceCraft products. If you have purchased used Hahn RaceCraft products, please understand that we do not extend free Technical Support to such used parts purchases, as we can only insure the quality and performance of brand-new Hahn RaceCraft parts that have gone from our hands to our customers'. Once such systems are in the field, and re-sold used, they can be altered in any number of ways for which we have no control over, thus negating our ability to effectively support them remotely at no charge.
In such a case, If you have purchased used Hahn product and seek support, we first advise that you obtain the services of a local professional familiar with the type of vehicle and product you are seeking assistance with.
We do offer expert paid support, and can extend it to amateur as well as professional diagnosticians where used parts are concerned. We'll presume that you are interested in such paid support if you submit a request for product that was purchased used, and we'll reply with a proposed payment structure.
EXISTING TECHNICAL SUPPORT CASES:
For existing Tech Support cases where you have already submitted the form below, please email Tech@TurboSystem.com directly, and refer to the form you've already submitted.
TECHNICAL SUPPORT ARCHIVING:
We store detailed records of each Tech Support case. Should you be contacting us about a previous support case, please refer to it in your current inquiry.
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